Returns & Exchanges

At Navigo, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn apparel. Items must be in their original condition with all tags attached to qualify for a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Log in to your Navigo account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals are intact to avoid processing delays.

• 3.
  Drop Off the Package

  Affix the prepaid label to your parcel and drop it off at any authorized courier location or schedule a free home pickup through our portal.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days and send a confirmation email.